Privacy Policy

Last Updated: 10 September 2026

Web JVRS respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Web JVRS (“Web JVRS”, “we”, “us” or “our”) may collect, use, store, protect and disclose personal information when you visit our website, contact us, request a quotation or use our services.

We aim to process personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Web JVRS is a South African IT services company providing technology solutions to individuals, home users and small businesses.

Our services may include:

• Software support;
• Hardware support;
• Domain registration and hosting;
• Website design and development;
• Digital marketing;
• Supply of new computers, software and accessories;
• Network setup and support;
• Computer security support; and
• Other related IT and technology services.

Our website address is:

webjvrs.co.za

For purposes of POPIA, Web JVRS may act as the responsible party for personal information that we determine the purpose and means of processing.

2. Personal Information We May Collect

Depending on how you interact with Web JVRS, we may collect personal information including:

• First name and surname;
• Email address;
• Telephone or mobile number;
• Company or business name;
• Information submitted through our Contact Us form;
• Information submitted through our Request a Quote form;
• Information relating to the services you request;
• Billing, quotation and transaction information;
• Communications between you and Web JVRS;
• Technical or support information you provide when requesting assistance;
• IP address and general technical information about your browser or device;
• Website usage and analytics information, where applicable;
• Cookie and similar technology information; and
• Other information that you voluntarily provide to us.

We aim to collect only information that is reasonably necessary for the purpose for which it is required.

3. How We Collect Personal Information

We may collect personal information when you:

• Visit our website;
• Complete our Contact Us form;
• Submit a Request a Quote form;
• Contact us by email;
• Contact us by telephone or other communication methods;
• Request IT support or another Web JVRS service;
• Accept a quotation or enter into an agreement with us;
• Purchase a product or service;
• Subscribe to communications where offered;
• Interact with our online advertising or social media presence; or
• Otherwise provide information directly to Web JVRS.

Certain technical information may also be collected automatically when you visit our website through cookies, server logs, analytics services and similar technologies.

4. Why We Collect and Use Personal Information

Web JVRS may process personal information for purposes including:

• Responding to enquiries;
• Preparing and providing quotations;
• Contacting customers about requested services;
• Providing IT support and technical services;
• Processing orders and supplying products or services;
• Managing customer relationships;
• Providing website design, hosting, domain and digital marketing services;
• Providing network and computer security support;
• Creating and maintaining customer records;
• Processing invoices and payments;
• Communicating important information regarding services;
• Providing customer support;
• Maintaining and improving our website;
• Understanding how visitors use our website;
• Maintaining website and information security;
• Preventing fraud, spam and abuse;
• Complying with legal, regulatory, accounting and tax obligations;
• Establishing, exercising or defending legal rights; and
• Marketing our services where permitted by law.

We will not intentionally use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or appropriate consent has been obtained.

5. Contact Us Form

When you complete our Contact Us form, we may collect information such as your:

• First name;
• Last name;
• Email address;
• Telephone number; and
• Message or enquiry.

We use this information primarily to understand your enquiry, contact you and provide the assistance or information you have requested.

Please do not include unnecessary sensitive or confidential information in a general website enquiry.

6. Request a Quote Form

When you submit a Request a Quote form, we may collect information including:

• First name;
• Last name;
• Email address;
• Telephone number;
• Company name;
• Services you are interested in; and
• Additional information about the service or solution you require.

We use this information to understand your requirements, prepare or discuss a quotation and communicate with you about the requested services.

Submitting a Request a Quote form does not by itself create a contractual relationship with Web JVRS.

7. IT Support and Technical Information

When Web JVRS provides IT support, customers may provide us with access to computers, devices, software, networks, websites, hosting accounts or other technology systems.

In providing technical support, we may incidentally encounter personal or business information stored on those systems.

We will only access or use such information to the extent reasonably necessary to perform the requested services or as otherwise authorised by the customer or permitted by law.

Customers should avoid providing unnecessary access to confidential information and should maintain appropriate backups before technical work is performed.

8. Account Credentials and Passwords

Some Web JVRS services may require temporary access to customer accounts or systems.

These may include:

• Website administration accounts;
• Domain accounts;
• Hosting accounts;
• Email accounts;
• Social media accounts;
• Google services;
• Advertising accounts; and
• Other technology platforms.

Where credentials are provided to us, we will use them only as reasonably necessary to perform the requested service.

Where practical, customers should create temporary access credentials or change passwords after work has been completed.

9. Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly, improve website performance, remember preferences and understand how visitors use the website.

Some cookies may be strictly necessary, while others may support analytics, functionality or marketing where applicable.

For detailed information about how we use cookies and how you can manage your preferences, please read our Cookie Policy.

10. Website Analytics

Web JVRS may use website analytics tools to understand how visitors interact with our website.

Analytics information may include information such as:

• Pages visited;
• Approximate visit duration;
• Device and browser information;
• General geographic information;
• Referral sources; and
• Website interactions.

This information may be used to improve website performance, content, usability and marketing.

Where non-essential analytics technologies require consent, they will be used subject to the applicable consent requirements.

11. Google and Other Third-Party Services

Web JVRS may use third-party technology and online services.

These may include, where applicable:

• Google Analytics;
• Google Search Console;
• Google Business services;
• Google Ads;
• Google Maps;
• Website hosting providers;
• Domain registrars;
• Security and anti-spam services;
• Social media platforms;
• Email services;
• Payment or invoicing services; and
• Other technology providers required to operate our business and website.

These providers may process information according to their own privacy policies and legal obligations.

Where Web JVRS appoints service providers to process personal information on our behalf, we aim to use reputable providers and take reasonable steps to ensure that personal information is handled appropriately.

12. Sharing Personal Information

Web JVRS does not sell your personal information.

We may disclose or provide access to personal information where reasonably necessary to:

• Service providers assisting us with our business;
• Hosting or technology providers;
• Domain registrars;
• Software providers;
• Payment or financial service providers;
• Professional advisers;
• Contractors assisting with authorised services;
• Government authorities or regulators where legally required; or
• Other parties where you have authorised us to do so.

We aim to disclose only the information reasonably necessary for the relevant purpose.

13. International Processing and Transfers

Some technology providers, cloud services, software platforms, social media services or other third-party providers used by Web JVRS may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Web JVRS will take reasonable steps to ensure that the transfer is handled in accordance with applicable South African data protection requirements.

14. How Long We Keep Personal Information

Web JVRS will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law.

Retention periods may depend on:

• The nature of the information;
• The service provided;
• Customer relationship requirements;
• Contractual obligations;
• Tax and accounting requirements;
• Legal and regulatory obligations;
• Security requirements; and
• The need to establish, exercise or defend legal rights.

When personal information is no longer required and we are not legally entitled or required to retain it, we will take reasonable steps to securely delete, destroy or de-identify it.

15. How We Protect Personal Information

Web JVRS takes reasonable technical and organisational measures to protect personal information against:

• Loss;
• Unauthorised access;
• Unauthorised disclosure;
• Misuse;
• Alteration;
• Destruction; and
• Unlawful processing.

Security measures may include appropriate passwords, access controls, security software, website security measures, backups and other reasonable technical safeguards.

However, no website, computer system, internet transmission or electronic storage method can be guaranteed to be completely secure.

16. Security Incidents

If Web JVRS becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and address the incident.

Where notification is required under applicable law, Web JVRS will notify the appropriate parties and regulatory authorities in accordance with those requirements.

17. Your Rights Under POPIA

Subject to applicable law and appropriate verification of your identity, you may have the right to:

• Ask whether Web JVRS holds personal information about you;
• Request access to personal information held about you;
• Request correction of inaccurate, incomplete, misleading or outdated information;
• Request deletion or destruction of personal information where permitted by law;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Object to certain direct marketing communications; and
• Lodge a complaint with the Information Regulator of South Africa.

Some rights may be subject to legal limitations or requirements.

18. Accessing or Correcting Your Information

If you would like to request access to, correction of or deletion of personal information held by Web JVRS, please contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before processing a request in order to protect personal information from unauthorised access.

We will respond to valid requests in accordance with applicable legal requirements.

19. Direct Marketing

Web JVRS may occasionally communicate information about our services, promotions or business offerings where permitted by law.

Where consent is legally required for electronic direct marketing, we will seek the appropriate consent.

You may request that we stop sending marketing communications to you at any time by using an available unsubscribe method or contacting Web JVRS directly.

A request to stop marketing communications will not prevent us from sending necessary service, quotation, invoice, security or transactional communications relating to an existing relationship.

20. Social Media

Web JVRS may maintain profiles or pages on third-party social media platforms.

When you interact with Web JVRS through a social media platform, that platform may independently collect and process personal information according to its own privacy policy.

We encourage users to review the privacy settings and policies of the social media platforms they use.

21. Third-Party Websites

Our website may contain links to third-party websites.

Web JVRS is not responsible for the privacy practices, content or security of websites that we do not own or control.

When you leave our website, we recommend reviewing the privacy policy of the website you visit before providing personal information.

22. Children’s Personal Information

The Web JVRS website and services are primarily intended for adults and businesses.

We do not knowingly collect personal information from children through our website unless there is an appropriate lawful basis and any required authorisation or consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

23. Automated Decision-Making

Web JVRS does not ordinarily use information submitted through our website to make decisions about individuals based solely on automated processing that produces legal or similarly significant effects.

If this changes, we will update this Privacy Policy and comply with applicable requirements.

24. Information Regulator

If you believe that your personal information has been processed in a manner that infringes your rights under POPIA, you may contact Web JVRS so that we have an opportunity to address your concern.

You also have the right, where applicable, to lodge a complaint with the Information Regulator of South Africa.

Information about the Information Regulator and its complaint procedures is available through the Information Regulator’s official channels.

25. Changes to This Privacy Policy

Web JVRS may update this Privacy Policy from time to time to reflect changes to:

• Our website;
• Our services;
• The information we process;
• Technology we use;
• Third-party service providers; or
• Applicable legal requirements.

When this Privacy Policy is updated, the Last Updated date at the top of the policy will be changed.

We encourage visitors to review this Privacy Policy periodically.

26. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns regarding the way Web JVRS processes personal information, please contact us:

Web JVRS
9C Jacobus Street
Glen Marais
Kempton Park
Gauteng
1619
South Africa

Email: jaco@webjvrs.co.za
Website: webjvrs.co.za